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Qme solutions

Qme solutions

Qme revolutionizes the waiting experience by introducing a cutting-edge digital queue management solution. This mobile application is designed to empower customers with the ability to join a queue for various services even before arriving at the physical location.

Problem Statement

Traditional queues at banks, government agencies, and service providers represent a systemic inefficiency, causing frustration among financiers. The uncertainty associated with prolonged wait times not only leads to dissatisfaction but also results in lost time, negatively impacting overall client experiences. These obsolete queuing systems often lack adaptability and fail to meet the expectations of a modern, fast-paced society, emphasizing the urgent need for innovative solutions to enhance customer satisfaction and operational efficiency.

QME project mobile mockup
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Hidden Challenges

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Encouraging users to embrace digital queues may face resistance to change.

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Ongoing efforts and costs to update QME for evolving needs and technology.

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Navigating market competition from alternative queuing solutions.

qme

Proposed Solution

Qme's user-friendly app and AI-driven queuing system not only minimize wait times but also revolutionize the overall customer experience. The integration of personalized alerts ensures users stay informed, enhancing engagement and satisfaction. Qme's adaptability across diverse sectors underlines its versatility and applicability. As a forward-looking solution, Qme not only prioritizes customer satisfaction but also addresses safety concerns by effectively reducing crowded waiting areas, aligning with the evolving expectations of modern service delivery.

Domain

Education and Learning Management

Development Process

Agile

Duration

1-year

Platform

Hybrid

Key Features

Smartphone Ticketing

Qme's smartphone ticketing ensures a seamless experience by allowing users to not only reserve their spot in a service line but also customize their queue preferences. The mobile application offers a range of services, branches, and specific providers, giving users the flexibility to tailor their experience. The digital ticket, obtained effortlessly with a few taps, embodies Qme's commitment to simplifying and personalizing the queuing process.

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Revolutionizing Pre Development

Branch Navigation

Qme's commitment to outstanding service extends beyond queuing. The Branch Navigation feature enhances user experience by providing easy access to preferred or suggested branches. Users can queue remotely and receive precise directions within the Qme mobile app, ensuring a hassle-free journey to their chosen service location. This thoughtful addition underscores Qme's dedication to convenience and customer-centric service.

Push Notifications Update

The Push Notifications Update feature ensures users stay connected while waiting, receiving real-time ticket status information directly to their smartphones. This proactive communication not only reduces uncertainty but also demonstrates Qme's commitment to keeping users in the loop, making the waiting experience more interactive.

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